Terms and Conditions

Welcome to FEIRENZAI OFFICIAL STORE

Thank you for choosing our anime merchandise! Please read these Terms and Conditions carefully before using our website or purchasing our products (including badges, charms, standees, cards, etc.).

1. Acceptance of Terms

By accessing and using this website, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use this website or purchase our products.

2. Product Information

All products sold on our website are officially licensed anime merchandise, including but not limited to:

• Badges (tinplate badges, acrylic badges, etc.)
• Charms (keychains, bag charms, etc.)
• Standees (acrylic standees, paper standees, etc.)
• Cards (collectible cards, postcards, etc.)

We strive to ensure the accuracy of product descriptions, images, and prices, but we do not guarantee that all information is completely error-free. We reserve the right to correct any errors.

3. Intellectual Property Statement

All anime characters, designs, and trademarks featured on products sold on this website are the property of their respective copyright holders. Our products are officially licensed merchandise. Reproduction, resale, or commercial use without authorization is prohibited.

4. Orders and Payment

• Placing an order constitutes an offer to purchase, and we reserve the right to accept or decline any order
• All prices are displayed in US Dollars (USD)
• We accept credit cards, debit cards, and other specified payment methods
• You will receive an email confirmation once your order is confirmed

5. Shipping Policy

• We offer international shipping
• Delivery times vary by region, typically 7-21 business days
• Shipping costs will be displayed at checkout
• We are not responsible for delays caused by customs inspections or force majeure events

6. Return and Exchange Policy

Eligible for Return/Exchange:

• Products with quality defects or damage
• Wrong items shipped
• Products significantly different from description

Return/Exchange Conditions:

• Must contact us within 14 days of receiving the product
• Products must be unused and in original packaging
• Order number and photos of the issue must be provided

Non-Returnable Items:

• Personal preference reasons (e.g., dislike of character, color, etc.)
• Opened blind box or trading card products
• Custom or pre-order items
• Sale or clearance items (unless defective)

7. Product Care

• Badges and Charms: Avoid contact with water and chemicals; prevent scratching
• Standees: Avoid direct sunlight to prevent fading and warping
• Cards: Use protective sleeves; avoid folding and moisture

8. Limitations and Disclaimers

• Our products are for personal collection and use only; commercial resale is prohibited
• Product colors may vary slightly due to monitor settings
• Handmade products may have minor variations
• We are not liable for any indirect damages resulting from product use

9. Age Restriction

To purchase from this website, you must be at least 18 years old or have parental/guardian consent.

10. Privacy Protection

We value your privacy. Your personal information is used solely for order processing and service improvement and will not be sold or disclosed to third parties. Please refer to our Privacy Policy for details.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page, and continued use of the website constitutes acceptance of the modified terms.

12. Contact Us

If you have any questions about these terms or need return/exchange service, please contact us:
Email: overseaec@fen-z.com
We will respond to your inquiry within 1-2 business days.

Last Updated: December 2025