Privacy Policy

At FEIRENZAI OFFICIAL STORE, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our anime merchandise products.

Last Updated: December 19, 2025

1. Information We Collect

Personal Information:

When you make a purchase or create an account, we may collect:

Name and contact information (email address, phone number)
Billing and shipping address
Payment information (processed securely through our payment providers)
Order history and preferences

Automatically Collected Information:

IP address and browser type
Device information and operating system
Pages visited and time spent on our website
Referring website addresses
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Send order confirmations and shipping updates
Respond to customer service inquiries
Improve our website and product offerings
Send promotional emails (with your consent)
Prevent fraud and enhance security
Comply with legal obligations
Analyze website usage and trends

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers:

Payment processors (to process transactions securely)
Shipping carriers (to deliver your orders)
Email service providers (to send communications)
Analytics providers (to improve our services)

Legal Requirements:

We may disclose your information if required by law, court order, or government regulation, or to protect our rights and safety.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and shopping cart
Understand how you use our website
Provide personalized content and advertisements
Analyze website performance

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Secure Socket Layer (SSL) encryption for data transmission
Secure storage of personal data
Regular security assessments
Limited access to personal information by authorized personnel only

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal obligations)
Opt-out: Unsubscribe from marketing emails at any time
Data Portability: Request your data in a portable format

To exercise these rights, please contact us using the information provided below.

7. Marketing Communications

With your consent, we may send you promotional emails about new products, special offers, and anime merchandise updates. You can opt out at any time by:

Clicking the "unsubscribe" link in any marketing email
Contacting us directly
Updating your account preferences

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Comply with legal, accounting, or reporting requirements
Resolve disputes and enforce our agreements

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our website after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

FEIRENZAI OFFICIAL STORE
Email: overseaec@fen-z.com
Response time: 1-2 business days

14. GDPR Compliance (For EU Customers)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:

Right to withdraw consent at any time
Right to object to processing of your personal data
Right to lodge a complaint with a supervisory authority

Our lawful basis for processing your data includes contract performance, legal obligations, and legitimate interests in operating our business.